Armoured Security Canada Privacy Policy
Purpose and Scope
Armoured Security (Canada) Inc. (“we”, “us”, or “our”) is committed to protecting the privacy and security of your personal information obtained through your relationship with us. A customer relationship may be established with us by way of you visiting our website, when you use our products and services, or through your other interactions with us. This Privacy Policy ("Policy") explains the types of personal information we obtain, how we use that information, to whom we disclose it, how we safeguard it, and how you can exercise your privacy rights.
For this Policy “personal information” means any information about an identified or identifiable individual.
Collection of Personal information
We collect personal information about you in different ways and from various sources. This section describes the types of personal information we collect from you or about you.
When You Contact Us
When you send us an email, fill in a contact form, submit a new customer request form, give us a call, or contact us in other ways, we will collect your contact information such as your name, email address, postal address, telephone number, and a record of our correspondence or conversation with you. Depending on your request, we may collect additional information such as the product or service that you are interested in to get a quote, or, if you are an existing customer and request support, your location, or any other relevant information that helps us identify you as a customer).
When You Register for or Use Our Services
When you register for our services, we will ask for your personal information to complete your registration.
The types of personal information we may collect include:
· Contact information such as name, email address, address, postal address, and telephone number.
· Login credentials such as username and password.
· Government-issued ID information to the extent permitted under applicable law, such as a copy of an ID document.
· Billing and financial information such as bank account information including the account type, routing number, bank institution name, and income or source of funds.
· Business or commercial information such as company name, primary business address, secondary business address, ownership information, products or services purchased, obtained, or considered, account details, and customer signatures.
· Any other personal information you provide to us.
We also may ask for and collect personal information about other people when you use our services, such as your organization’s authorized signatory, main contact, and beneficial owners. If you choose to submit any personal information relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Statement. The information we request is necessary for the purposes described in the “Personal Information We Process and the Purposes for Processing” section of this Privacy Policy. Without this information, we may not be able to provide you with the requested service.
Using Online Tracking Technologies and Other Automatic Data Collection Technologies
When you visit our website, open or click on emails we send you, or interact with our advertisements, we or the third parties that we work with automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies. For more information, please see the “Cookies and Similar Online Tracking Technologies” section below.
Through Other Offline Technologies
We record customer service calls for quality assurance. We also use Closed Circuit Television “CCTV” in our premises for safety, security, fraud, loss prevention, and operational purposes.
From Social Media Platforms and Networks
If you interact with us on social media or use features, such as plugins, widgets, or other tools made available by social media platforms or networks (including Instagram, Facebook, X, Google, YouTube, and Pinterest) in connection with our website we collect information that you disclose to us, or that the social media platforms disclose to us. For more information about the privacy practices of those social media platforms, please review the privacy policies and settings of the social media platforms and networks that you use.
Personal Information Obtained from Other Sources
In addition to the personal information you provide to us directly or that we collect by automated means, we may obtain additional personal information about you from other sources, including from government agencies or public records (such as business profiles from public databases), and data from third-party sources (such as personal information we obtain from our third-party service providers and business partners -- including background check providers, and credit check providers.
Personal Information We Process and the Purposes for Processing
We use your personal information to take pre-contractual steps at your request or to fulfill our contractual obligation to you as outlined below:
· To process transactions, including fulfilling orders, managing contracts, processing payments, and providing the services you request.
· To communicate with you about your services, including addressing your requests and inquiries and providing you with support services.
· To personalize your experience (your information helps us to better respond to your individual needs).
· To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).
· To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you).
· To detect, investigate, prevent, or act regarding possible malicious, deceptive, fraudulent, or illegal activity, including fraudulent transactions; attempts to manipulate or violate our policies, procedures, and terms and conditions; security incidents; and harm to the rights, property, or safety of Secured Arms and our users, customers, employees, or others.
· To comply with and enforce applicable laws and regulations, and industry standards.
Cookies and Similar Online Tracking Technologies
As is standard with most websites, we may collect your IP (Internet protocol) address and other related information including your country of origin, language, service provider, operating system, device type, browser, anonymized user information, page and session data such as the date and time of your visit, pages you visit on our site, how long you spend on each page, how you got to the site, what you click on while using the site, how often you visit a given page or pages.
We collect this information via automated means, including using cookies. Cookies are small files that are downloaded to the device used to visit our site.
Our website uses strictly necessary cookies for basic functionality. We also use performance cookies such as Google Analytics to gather information to make improvements to our website and to ensure it meets the needs of our visitors. You can learn more about Google Analytics cookies here. You can also choose to opt out of being tracked by Google Analytics.
We use tools to monitor network traffic to ensure the security of our site. We do not attempt to link the identity of individuals visiting our site unless an attempt to damage the site has been detected.
Disclosure of Personal Information
We will only disclose your personal information for the purposes related to delivering products and services, except with your consent or as otherwise required or permitted by applicable law. We do not sell or rent personal information.
Transfers of Personal Information
Personal information is provided to our suppliers and agents who operate outside of Canada, in accordance with safeguards that meet Canadian standards. For personal information processed outside of Canada, we have strict processes and policies in place regarding how your personal information is used. Please be aware that your personal information may be subject to the laws of the other countries where our suppliers and agents are located.
Accuracy of Personal Information
We take all reasonable steps to ensure that the personal information we hold about you is accurate, up-to-date, and complete. Where possible, please contact us for updates.
Storage and Retention of Personal Information
We retain your personal information for as long as it is required for the identified purpose or as required by law. Generally, personal information is retained for the duration of our relationship with you, plus any legally required record or data retention period and/or any period necessary to exercise our legal rights. Personal information that is no longer required to be retained is destroyed safely and securely per our internal policies.
Security of Personal Information
We maintain reasonable and appropriate physical, electronic, and procedural safeguards designed to help protect your personal information. While we attempt to protect your personal information in our possession, no method of transmission over the internet or security system is perfect. We cannot promise that information about you will remain secure in all circumstances.
Your Rights
You can review the personal information we hold about you, subject to certain restrictions and exceptions (a reasonable fee may apply), within a reasonable time after receiving a request in writing from you. To help protect your privacy and maintain security, we may take steps to verify your identity before granting you access to the information or responding to requests related to your personal information. To the extent permitted by applicable law. If we cannot provide you with access to your personal information (for example, if it would involve revealing someone else’s personal information or other confidential or privileged information), we will let you know why. Our goal is to keep the personal information we hold about you accurate, up-to-date, and complete. If you find a mistake, let us know and we will correct it.
Contact Us
If you have any questions about our privacy or security practices, you can contact the Compliance Office by e-mail at compliance@armouredsecuritycanada.com
If we are unable to resolve the concern, you may write to the Office of the Privacy Commissioner of Canada for further guidance: · Website: priv.gc.ca/en
· By Phone: 1 800 282 1376 or 819 994 5444
· By Fax: 819 994 5424
· By TTY: 819 994 6591
Changes to this Notice
This Notice may be updated periodically to reflect changes to our personal information practices or applicable law. The revised Notice will be posted on this site. Last updated August 2024.